Lab Series

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Comprehensive analysis and actionable recommendations of user engagement patterns, conversion pathways, and growth opportunities across all digital touchpoints.

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Digital Strategy Report

Led development and implementation of a data-driven content strategy for Lab Series skincare across six key markets (North America, Argentina, Israel, Italy, China, and Mexico). Project details below.

Project Details

The 8-month project focused on transforming raw analytics into actionable content strategies that maintained global brand consistency while addressing unique regional needs and consumer behaviors. The initiative required close collaboration with regional marketing teams, data analysts, content creators, and e-commerce specialists to build a unified approach with localized execution.

Challenge

Lab Series faced inconsistent engagement across international markets with a one-size-fits-all content approach that failed to address regional customer preferences.

Analytics existed in siloed systems, making cross-market comparisons difficult and preventing insight sharing.

Content creation was inefficient, with minimal reuse across regions and no standardized performance metrics.

Regional teams lacked data-driven decision-making processes, relying heavily on intuition rather than analytics.

The brand needed to maintain global consistency while allowing for meaningful local adaptation in a resource-efficient way.

  • O1.

    Comprehensive multi-market content strategy with detailed implementation roadmaps

  • 02.

    A/B testing framework with standardized methodologies for content optimization.

  • 03.

    Cross-market content optimization playbooks for regional teams.

01 Unified Data

Combined all data into one system for insights across different markets.

02 Consistent Measurement

Used standard metrics with slight regional differences to track performance clearly

03 Targeted Customers

Defined key customer types using data, adjusting for regional behaviors.

04 Fast Testing

Set up a quick A/B testing process to share learnings between markets.

05 Prioritized Content

Ranked content based on potential value and effort needed.

Optimized Channels

Adapted platform strategies to local preferences while keeping the brand consistent.

18-month period (January 2016 to June 2017):

Results

18% overall engagement growth across all six markets.

12% increase in conversion rates from optimized content paths.

17% improvement in customer acquisition costs via targeted content.

Created scalable framework allowing successful expansion.

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