Michael Smith, Inc.

During Q4 2023, Michael Smith Inc. & Jasper Furniture needed a complete e-commerce platform elevation with improved organization, navigation, and branding.

Challenges

The challenges below highlight critical usability and performance issues that plagued the former website, hampering its effectiveness and user satisfaction.

1. Disorganized Architecture: Jumbled landing pages creating inefficient browsing pathways.

2. Inconsistent Branding: Poor visual distinction between brands with confusing hierarchy.

3. Limited Visualization: Absence of a Jasper Showroom page restricted product showcasing.

4. Conversion Barriers: Navigation and presentation issues directly impacted e-commerce performance.

Explore Original Landing Pages

Jasper Showroom Site Diagram

The site map outlines Michael S Smith Inc's website structure, showing how the Jasper Showroom section organizes products through a logical hierarchy. Starting from the main landing page, the diagram illustrates navigation paths to specific product categories, brand pages, and represented lines, with consistent URL patterns and visual elements throughout the experience.

Explore Optimized Diagram

Solution

Streamlined Navigation for Catalog Page

I implemented intuitive categorization between Jasper Furniture, Jasper Textiles, and Templeton Fabrics, allowing vendors to efficiently navigate between these artisan-made product lines.

The improved visual interface highlights the craftsmanship of these historically-inspired pieces while creating an elegant shopping experience that reflects the brand's sophistication.

Explore Catalog Page

solution

Jasper Furniture Collection

I designed the Jasper Furniture page to showcase Michael Smith's exceptional collection of artisan-crafted pieces that seamlessly blend historical design inspiration with contemporary refinement.

The intuitive layout organizes an extensive range of furniture—from elegant seating and tables to distinguished case goods—with professional photography that highlights the exquisite craftsmanship, premium materials, and timeless silhouettes that define this distinctive collection available exclusively to the design trade.

Explore Furniture Page

solution

Jasper Textiles Collection

I curated the Jasper Textiles page to showcase Michael Smith's exquisite collection of handcrafted fabrics that blend historical inspiration with contemporary design sensibility.

I created a more seamless navigation system to find fabrics, allowing design professionals to effortlessly filter through hundreds of meticulously crafted textiles across distinctive collections.

The intuitive layout organizes each pattern in multiple colorways—from intricate prints and refined solids to luxurious weaves—enabling visitors to easily visualize fabric applications across various interior settings and coordinate with complementary pieces.

Explore Optimized Textiles Catalog

Vendor & Product Experience

I developed dedicated landing pages with organized vendor information, creating a centralized resource that streamlines access to Michael Smith's curated collection of design partners.

I implemented consistent, high-quality product displays that reflect the Jasper brand's commitment to luxury craftsmanship, while the reimagined Showroom page provides immersive visual showcasing with gallery-quality photography.

Seamless transitions to vendor websites allow design professionals to efficiently navigate between the Michael Smith ecosystem and partner resources without disrupting their creative workflow.

Explore Optimized Vendor Fabric Catalog

Additional Key Landing Pages for User Journey

Represented Lines (Vendors)

Example Vendor Page

Q1 Performance Highlights

Website Redesign Success

15% conversion rate increase (1.5% → 1.73%)

Traffic Growth

30% more visitors (5,000 → 6,500 monthly)

Revenue Impact

AOV increased 96% ($2,400 → $4,700)

Engagement Metrics

Bounce rate down 18% (60% → 49.2%), time on site up 12% (1:30 → 1:50)

Skills Used

Applied the following technical skills to transform Michael Smith Inc.'s digital experience.

Digital Marketing Services

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